Client Engagement Specialist

Kraken | France | EU Time Zones
Fully remote | Full Time | 13 Jun, 2019

Vacancy description

Kraken is one of the largest and most successful bitcoin exchanges in the world and we’re growing faster than ever. We’re looking for people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers, we truly believe our success depends on having both in spades. Join us and the movement to change the way the world thinks about money.

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About the Role

Please be aware that we are currently accepting applications for this position, with the intent of building a candidate pool for future hiring. Positions are currently not available.

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities
    • Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
    • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on
Requirements
    • Fluent in English and French at a professional level
    • Strong written English communication skills (other languages are helpful)
    • Crypto trading experience, preferably on multiple platforms
    • High output -- metrics-based experience is helpful
    • Able to make quick decisions autonomously
    • Security and privacy focused
    • Detail oriented
    • Loves helping people
    • Technical background a major plus
    • Experience with Kraken’s API a major plus

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.

We’re powered by people from the around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Desired skills

Cryptocurrencies

About Kraken

Based in San Francisco, Kraken is the world’s largest global bitcoin exchange in euro volume and liquidity. Kraken’s clients also trade US dollars, Canadian dollars, British pounds, Japanese yen and other digital currencies, including ether, on a platform consistently rated the best and most secure bitcoin exchange by independent news media.

Founded in 2011, Kraken was the first bitcoin exchange to have its market data displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, a partner in the first cryptocurrency bank, and one of the first exchanges to offer leveraged bitcoin margin trading. Kraken is trusted by millions of traders, institutions, and authorities across the world, from Toyko’s court-appointed trustee to Germany’s BaFin regulated Fidor Bank. In January 2016, Kraken announced that it was acquiring prominent bitcoin exchanges Coinsetter and Cavirtex to expand into American and Canadian markets. In 2019 Kraken acquired Crypto Facilities a registered futures platform.

Kraken is backed by investors including, Money Partners Group, Hummingbird Ventures, Blockchain Capital, and Digital Currency Group, among others.

"We wake up every single day determined to change the world by delivering a great exchange. Bitcoin is more than just a new way to make purchases. It’s even more than a protocol for exchanging value over the internet without an intermediary. We are empowering people to live simply, efficiently and more connected to others. We put our clients’ best interests first and foremost. They are at the heart of our company and drive everything we do. We believe in having a laser focus when pursuing our strategic goals and participate only in markets where we can make a significant contribution. We believe in complete transparency, deep collaboration and we never forget that people come first. Having this mindset allows us to grow and advance at a rate which others cannot."
Jesse Powell, CEO of Kraken

Client Engagement Specialist

Kraken | France | EU Time Zones
Fully remote | Full Time | 13 Jun, 2019